What is CRM Software/System?

It is a system that enables an organization/business to centralize their customer data which can be effectively utilized by multiple divisions within an organization like sales, marketing, customer service and other support departments. It enables multiple divisions to share data, coordinate better and create synergy in order to improve customer service and sales.

CRM system tracks buyer behavior, interests and requirements in-depth and enables you to adapt your marketing campaigns accordingly and it also tracks the customers' product usage patterns and helps you to offer custom services.

In short, an effective CRM system used by an efficient team results in better customer relationships, high customer satisfaction, increase in customer loyalty, repeat purchases, decrease in customer turnover and overall marketing costs.

Our CRM Capabilities &

Common CRM Features

Help Desk Management

Sales Process Management

Call Management

Customer Interactions Tracking

Orders Management

Inventory Control

Sales Performance Monitoring

Sales Forecasting

Contact Management

Lead Management

Proposal and Contract Management

Service Support Management

Alert Options and more

CSPL Advantage – Why us?

CSPL offers a range of CRM development solutions including end-to-end CRM application development, open source CRM solution development, CRM Consulting, CRM application customization, upgrade and maintenance.

Our highly competent team can help you implement CRM solutions that include methodologies, strategies, software, and web-based capabilities that enable an enterprise to better organize and manage customer relationships with an objective to achieve high customer satisfaction and profitability.

Our team will work with you and understand your specific business requirements and based on our analysis and your inputs, we'll build a CRM system which will be highly scalable and secured, very user-friendly and it will be loaded with custom features as per your business requirements.